Are the counts and cursors real?
Always. Every badge, cursor, cart and sales moment comes from a real visitor or order, at that moment. The app never adds or simulates shoppers on your store; only the theme editor’s test view uses sample shoppers, and only you see it.
When do cursors show?
While a campaign runs, on the pages it covers (always, on Momentum), once enough shoppers are on the same page: 3 by default, and you can change it. Each browser counts once, however many tabs it has open.
Does it work with my theme?
The app embed (badges, cursors, the corner) works on any theme. The product page block and the Shop together button are app blocks, for Online Store 2.0 themes (every free Shopify theme since 2021).
Will it slow down my store?
It shouldn’t. The script is about 22 KB compressed and starts only after your page has loaded. In our tests on popular themes, speed scores stayed the same.
Does it work on mobile?
Yes. Badges, counts and moments show on every device. Phone shoppers appear as avatars on a short line at the edge of the screen, and computer shoppers’ pointers can show on phones too.
What is Shop together?
A shopper starts a shared cart and sends friends a link. Friends add products from their own phones, and the shopper checks out. You can reward groups with free shipping and up to 3 discount tiers; Shopify applies the best one at checkout, no code needed.
How do I know it works?
Boost and Momentum keep a control group: a random share of shoppers who never see the app. Each campaign report and Analytics compare their orders with everyone else’s.
What about my shoppers’ privacy?
Shoppers stay anonymous under random names. The app never collects names, emails or addresses and sets no cookies. It can wait for cookie consent, and gives you wording for your privacy policy.
Can I translate what shoppers read?
Yes: edit the texts in the app, then translate them in Shopify’s Translate & Adapt.
What happens if I uninstall?
It leaves your storefront at once; the app embed goes with it.